FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

Our mission is to deliver wholesome, flavorful food to every table, and contribute to a healthier (and tastier) planet – one jar at a time. Check out OUR STORY to learn more. 

Our offices and warehouse are located in the Chicago suburbs at 951 Fargo Ave., Elk Grove Village, IL 60007.

You can purchase any of our products directly through this site or check out the WHERE TO BUY  page to locate a nearby retailer that stocks our products.

PRODUCT QUESTIONS

Our products are grown and bottled in Poland, then imported to the United States.

Yes, we recommend you refrigerate our products after opening and consume within 90 days.

To extend the freshness of our products, opt for a clean utensil every time you dive in for that delicious pickle. Sure, it takes a little extra effort, but also prevents pesky bacteria from crashing the party.

Most of our products have a generous two-year shelf life when unopened. Due to storage restrictions, we can guarantee freshness of unopened products for 6 months after purchase. Once opened, pop the jar in the fridge and consume within 90 days. If you forget to refrigerate within 2 days of opening, we recommend it’s best to let it go.

Our products are neither certified Kosher or certified non-GMO. They are 100% vegan, though.

Due to our pasteurization process, our products are not a suitable source of probiotics.

Yes! Our jars are fully recyclable.

ORDERS & SHIPPING

All orders are shipped free of charge using Fedex Ground and Fedex Home Delivery.

We’re thrilled to deliver our products to the 48 contiguous United States and the District of Columbia. At the moment, we don’t offer international shipping or delivery to Alaska, Hawaii, Puerto Rico as well as other U.S. territories or military bases, but we’re constantly expanding our reach! 

We accept all Visa, Mastercard, and American Express credit cards along with the convenience of express checkout through Google Pay and Apple Pay.

Yes! We frequently offer promotions – SUBSCRIBE to our email list to stay up to date on all current and upcoming promotions.

All orders are shipped out within 2 business days. Delivery times will vary based upon location, but typically expect your order within 3 to 7 days once shipped. All orders are packed and shipped from our warehouse in Illinois. We do not currently offer expedited shipping options.

For large quantity orders, get in touch with us through our WHOLESALE page.

RETURNS & REPLACEMENTS

Our freshness guarantee is backed by a 30-day return window. If the product arrives damaged, or not as fresh as expected, we’ll send you a replacement at no cost. Unopened products can be returned to our warehouse within 30 days of delivery for a full refund. (Return shipping is the customer’s responsibility)

Please don’t hesitate to CONTACT us if you encounter any issues.  

Submit your feedback or questions through the CONTACT page or give us a call at 847-258-3558. We are available Monday through Friday from 8 a.m. – 4:30 p.m. CST.